The Bob Tiffin Service Center
Bob Tiffin Service Center and Parts:
Service Operations: Mon – Fri | 7:00AM – 3:30PM CST
904 Gates Street, Red Bay, AL 35582
Support: 7:00 AM – 4:00 PM CST
Phone: 256-356-0261
SERVICE LOCATIONS
We have locations all over the country ready to service your coach. Let us help you determine the right type of work your coach needs to find the closest service center near you.
REPLACEMENT PARTS
Shop replacement parts, hardware, and many accessories for your Tiffin Motorhome, and have them shipped directly to you!
REGULAR BAY SERVICE
The Bob Tiffin Service and Parts Center in Red Bay, Alabama is one of many locations qualified to service Tiffin coaches. The facility has 48 bays manned by knowledgeable technicians able to assist in almost all service needs. Regular Bay service can be performed on all model RVs, built any model year.
Click for a list of maintenance services and prices provided in regular bays.
EXPRESS BAY SERVICE
This express repair consists of service performed by two (2) technicians for projects under three (3) hours. Most non-warrantable services can be accomplished in one (1) Express Bay visit. If repairs exceed three (3) hours, our staff will prioritize the repairs for the first Express Bay visit and any subsequent Express Bay visits. RVs are limited to one (1) Express Bay visit per 60 days.
CALL-AHEAD QUEUE
Skip the wait by submitting your work order in advance! Receive daily email updates and come to Red Bay closer to your appointment date. Call the Bob Tiffin Service Center Campground office at 256-356-2769 to receive necessary forms, or download those here.
PAINT REPAIR
Paint repairs are conducted in our 9 paint repairs bays. All paint concerns are inspected by a Tiffin technician AND the customer. Warrantable paint defects include but are not limited to stress cracks, large paint runs, significant overspray, missing paint, and discoloration.
CUSTOMER PAY WORK
Beyond warranty coverage, we extend the opportunity for our owners to have their coaches expertly repaired, even if they have exceeded their limited warranty. Our exceptional repair services ensure that your coach receives top-tier care and attention, maintaining its peak performance regardless of warranty status.
CUSTOMER DROP-OFF
The customer drop-off program is designed for those who cannot stay with their coach during servicing and prefer to schedule a specific date and time for repairs. If you are an owner that would like to utilize the customer drop-off program, please follow the instructions below:
*Starting Monday, January 27, 2025 – The Customer Drop Off program will be opened up to all model year coaches, as opposed to the previous restriction of (4) years and newer.
Drop-Off Instructions
- Please fill out the “Drop-Off Service Forms” above. You may also give us a call at 256-356-0261 and select option 2, “Retail Customer” then select option 5, “Scheduling” to speak to a scheduling coordinator. Be prepared to submit a list of repairs you wish to have completed.
- A scheduling coordinator will review your list of repairs and will email your appointment date and time.
- We ask that you be prepared to arrive 1 day prior to your scheduled appointment for drop off, and no more than 3 days prior.
- Upon your appointment date, you will be asked to review your service order with the technician that will be conducting the repair.
Cleaning Policy
- All coaches receive a basic cleaning to include sweeping floors, wiping countertops, and light dusting. We provide customers with a premium cleaning option that includes a thorough sweeping, vacuuming, mopping, dusting, wiping down cabinets, window cleaning on entry door, passenger and driver windows, toilet cleaning, making the bed, and wiping down furniture for a $399.00 fee to be paid during pick up of your coach.
Storage Policy
- Tiffin Motorhomes will allow (7) business days free storage following the repair completion date. Should you desire to store your coach beyond (7) business days, you have that option for a $25/day fee.
RV ORIENTATION
An exclusive RV Orientation designed to familiarize owners with every aspect of their coach, including in-depth insights into exterior components, interior components, and the dashboard leveling systems. This one-on-one experience will guide you through a thorough explanation of “how to use” your coach, ensuring that you feel confident with every inch of your coach.
Email us to schedule your orientation!
Cost: $400
FULL SERVICE MECHANIC SHOP
The Bob Tiffin Service Center offers a full service mechanic shop for all your mechanical needs. For service estimates and appointments, please contact us at 256-356-0261, or download the necessary forms here.
Full-service mechanical work for all models includes:
Oil Changes | Generator Services | Transmission Services | Axle Services | Air Systems | Suspension Systems | Power Steering Systems | Fan Drive Systems | Koni Shock Upgrades | Full 4 or 6 Wheel Alignments | Brake Repair | Computer Diagnostics | Freon Recharge | Full Chassis Inspections | Battery Service
MOBILE TECH SERVICE
The Mobile Tech Service is designed for owners who need on-site repairs without bringing their coach to the service center. Our skilled technicians come to you, providing expert service at your location. If you’d like to schedule a mobile service visit, use the form here!
SELF-SERVICE RESOURCES
Access our comprehensive library of documents, guides, and resources designed to empower you with self-service solutions and answers at your fingertips. Whether you need step-by-step instructions, troubleshooting tips, or best practices, our Knowledge Base has you covered.
Furniture Repair
What should I do if my furniture is peeling or damaged?
Please follow the steps below on how to address peeling or damaged furniture.
Step 1: Contact Tiffin Parts Department
Phone Number: 256-356-0261
- Provide the last 8 digits of the chassis VIN. This allows the parts technician to identify the correct fabric type and style.
Step 2: Fabric Review and Availability Check
The parts technician will:
- Identify the fabric type and color/styling
- Check material availability
- Provide part numbers, pricing, and estimated lead time
Step 3: Repair Options
For work performed at the Bob Tiffin Service Center:
- Option 1 – Customer Drop Off: Schedule a time to drop off your unit and we will contact you once repairs are complete. A member of our scheduling team will set your appointment and order material, with payment due at order entry.
- Option 2 – Call-Ahead Queue: For customers that wish to stay with their unit. Complete the online form for a spot in the service queue. You will receive daily updates on your place in line. Parts will be ordered directly by the parts technician, with payment due at order entry.
For work performed outside of the Bob Tiffin Service Center
- The parts can be ordered by our parts technician and shipped directly to the service center of your choice.