FAQs

Whether you’re researching your first Tiffin or enjoying life on the road, we’re here to help. Browse answers to our most frequently asked questions and quickly find the information you need to travel with confidence.

Frequently Asked Questions

Models/Shopping Tools

How do I view a coach’s floor plan choices? To explore our coach’s model-specific floor plan options, click on the “Models“ tab located at the top of the Homepage. Choose the model you are interested in from the dropdown menu. Next, navigate down to the “Floor Plans” section to view all available floor plans associated with that coach.
Where are the specifications on a particular coach found? For detailed specifications on each model, visit the model of your choice, then, navigate to the “Features and Specs” section to find highlighted specifications. For a more extensive list of specifications, simply click on the “View all Specs” tab.
Can I build my own coach with customizable options? Our website’s “Build Your Own” feature offers a fantastic opportunity to create your ideal coach. Here, you can select from a variety of features to customize your dream coach exactly as you envision it.
Is there a way for me to conduct comparisons between two or more floor plans? Within the specifications section of each model page, click the “View all specs” button. This will direct you to our floor plan comparison page. Select the floor plan options you’re interested in from the “Select” drop-down menu to explore detailed specifications and discover all available features.
Where can I locate the 3D tours of the coach’s floor plan I’m interested in? Our library of interactive virtual tours is located HERE.
How do I locate the closest Tiffin dealer in my area? Use our Dealer Locator tool to find a Tiffin dealer closest to you!
Where can I locate brochures for a specific model and year? Visit our Brochure page to view different brochures for the model and year of your choice.
What is the Tiffin Factory Delivery Program? The Factory Delivery Program is an exclusive option available for all Zephyr and Bob Tiffin Limited Edition Allegro Buses, conducted at our premier facility in Red Bay, AL. This personalized experience spans 2-3 days and includes a thorough walkthrough of your coach, covering every detail from bumper to bumper. Gain practical, hands-on training on operating systems and features tailored to your unit. Don’t miss out on this unique opportunity to enhance your enjoyment of your dream coach. For further details on this exceptional program, click HERE.

Service and Parts

I’ve never been to Red Bay or the Service Center. Where do I go when I get there? Visit Bob Tiffin Service Center at 904 Gates Street, Red Bay, AL 35582. Our service hours are Monday to Friday from 7:00 AM to 3:30 PM. Upon arrival, please check in at our campground office to receive your Work Order # and Parking Permit. For driving directions or further assistance, contact our campground office at (256) 356-2769 or email us at [email protected].
Where can I find the nearest service center for my Tiffin coach? Use our Service Center Locator tool to find nearby service centers for your Tiffin motorhome.
What different service options are offered at Tiffin? At the Bob Tiffin Service Center, we are pleased to offer three comprehensive service programs designed to meet your needs:
  • Call-Ahead Queue
  • Customer Drop Off (CDO)
  • First Come, First Serve
These programs facilitate a range of services, including but not limited to:
  • Paint Repair
  • Full-Service Mechanic Shop
  • Custom Cabinet Shop
For detailed information on these programs, please visit our Service Page. We prioritize all service requests by addressing work orders in the order they were received, from the oldest to the most recent.
Where can I find the Tiffin Online Parts Store? Visit our Online Parts Store to find replacement parts specific to your Tiffin motorhome.
How do I schedule an appointment for Annual Mechanic Services at the BobTiffin Service Center? The Bob Tiffin Service Center has a full-service mechanic shop for all Models that includes: Oil Changes , Generator/Transmission/Axle Service, Air/Suspension/Power Steering/Fan Drive Systems, Koni Shock Upgrades, and Full Chassis Inspections. For service estimates and appointments, contact us at (256) 356-8861 ext 2179 for Mark Emerson or ext 2174 for Donald Crum. You can also email us at [email protected] or [email protected].
Can I stay in my coach overnight while it’s at the Service Center? Yes. You can remain with your coach overnight while having any of our services performed here at the Bob Tiffin Service Center. Customers who use our Call Ahead Queue or First Come, First Serve Programs have the ability to remain with their unit.
How can I get a spot in the Service Center campground? How much does it cost? Our campground is exclusively available for customers receiving services for their coaches. Camping fees are structured as follows: During the 1-year warranty period, camping at our service center is complimentary. For those outside of their 1-year warranty, there is a daily fee of $26.
What is the Call-Ahead Queue Program? The Call-Ahead Queue Program enables an owner to bypass the waiting process by enrolling them into a priority list. Once enrolled, customers receive daily email updates informing them of their position in the queue and when to visit the Bob Tiffin Service Center closer to their appointment time. View Call-Ahead Queue forms HERE.
What is the Customer Drop Off Program? The Customer Drop-off program allows an owner to take advantage of having their unit serviced here at the Bob Tiffin Service Center and is dependent on NOT being present with their coach. The program operates under an appointment-based model. The unit must be within 4 years of the original date of purchase. View Customer Drop-Off forms HERE.
How do I find out if my coach has a recall? Using your VIN, you are able to look up recalls on your motorhome HERE.
Does Tiffin offer roadside assistance?  We partner with SafeRide RV to offer roadside assistance benefits to Tiffin owners. Find information about roadside assistance. Your first year is paid for by Tiffin!
What should I do if my furniture is peeling or damaged? Step 1: Contact Tiffin Parts Department at 256-356-0261 Step 2: A parts technician will review the request and check availability. Step 3: Repair options are given (Customer Drop Off, Call-Ahead Queue, or outside vendor repair). To view the more in-depth process, visit the Bob Tiffin Service Center page.

Other FAQ’s

What warranty coverage does Tiffin Motorhomes provide from the factory? Tiffin’s Limited Warranty is for 12 months, or 12,000 miles, whichever occurs first, from the date of purchase by the original owner.
Do you offer guided tours of your manufacturing facility to showcase the production process? Certainly! Our company offers guided tours of our production facilities, providing an educational overview of the manufacturing processes involved in creating your unit. Tours are available at our production facilities in Red Bay, AL; Belmont, MS; and Winfield, AL. Learn more about factory tours HERE.
hat does participation in the Tiffin Allegro Club involve, and what advantages does it offer? Membership in the Tiffin Allegro Club offers a legacy of friendship, community connection through local chapters, exciting rallies, and a host of exclusive benefits. Enjoy access to technical support, invaluable travel resources, and discounted rates from our trusted vendors. Choose from flexible membership options tailored to your needs: $25 for one year, $46 for two years, or $65 for three years. Click to learn more about the Tiffin Allegro Club.
Where can I locate information regarding the next event that Tiffin Motorhomes plans to attend? Our Tiffin Allegro Club rally and dealer show schedule can be found HERE.