Now Open: The Dedicated Class C Tiffin Wayfarer Service Center
Tiffin Wayfarer Service Center
6524 State Highway 129 N
Winfield, Alabama 35594
Tiffin Wayfarer Plant
625 Fawn Grove Rd
Winfield, Alabama 35594
A few months ago, we were thrilled to officially open the doors of our dedicated Class C Tiffin Wayfarer service center in Winfield, Alabama. The center will only be servicing our Class C Wayfarers, however, anyone is welcome to visit and take a factory tour. We want to thank the city of Winfield for welcoming us with open arms. Our very own Trent Tiffin sat down to talk about what you can expect when you arrive for Wayfarer service in Winfield. Here’s what he had to say.
Q: What made the Tiffin family decide to open a dedicated Wayfarer service center?
Trent: We needed a dedicated service area for our class C customers. The division was so small at first that we did the work on the side at the main plant in Red Bay, but the more we sold, the more we ran out of space there and needed a dedicated space. Now, we can take better care of customers, address their questions better, and show them how to do things on their motorhome. Overall, the customer is more comfortable.
Q: When did the Winfield Service Center open?
Trent: The service center opened in early August of 2019. But, we started working on Class Cs there before it was finished because we knew we really needed a dedicated service center. We’re still adding on to it and fixing it up. It’s still a work in progress, but we are really pleased with it right now.
Q: Why the city of Winfield?
Trent: Red Bay was too maxed out to add another Wayfarer line. We needed a fresh start in a new area. We came to Winfield because there was a former Class B plant here that had gotten started and folded. So the facilities were available. We were able to open our center and bring in jobs for the community. The city government has been great and has helped in every way.
Q: For an owner, what is the process for getting booked for service?
Trent: All you have to do is call the call center — the number is (205) 487-4710 — and talk with Carrie or Thomas. We have a calendar that shows when everyone has booked an appointment, and of course, we work to accommodate people’s availability. Before owners come, we ask them to send us pictures or a list of issues, and that gives us a chance to have everything ready by the time they get here — parts ordered, etc. We try to have everything planned out as far in advance as possible. No one wants to sit around waiting, so we do everything we can to make it an easy process for the customer.
Q: For what kind of issues would a Wayfarer owner come to the Winfield service center to have the team there handle?
Trent: Anything. They could be cosmetic, such as peeling issues, or electrical issues. Or owners may just want to swap out their furniture. We’re dealing with houses on wheels that go down the interstate at 70 miles per hour — there will always be issues, and that’s true for every motorhome manufacturer out there. There’s nothing we won’t service for a Wayfarer. If someone has a Mercedes issue, they can also call Daniel Phillips or David Northcut at the Hoover Mercedes-Benz at (205) 403-5179. They can also help you find any authorized Mercedes service center across the country. If you aren’t within driving distance from Winfield, we can help you find dealers or independent service centers near you.
Q: What can people expect when they come to Winfield to get their Wayfarer serviced?
Trent: A very friendly, open environment. Our people take great pride in their work here. We have a big lounge with lots of comfortable furniture that we hope you’ll enjoy just like you would at home. We also have wifi and TV in the lounge to keep you entertained. We feel confident that you will be comfortable while you’re here. You can also come out and see your unit as it’s being built. You can ask questions and order parts while you’re here — it’s a one-stop-shop. The service guys will interact with you. They will even ask you questions about your coach as they work on it if needed. And they’re happy to help you understand how to use your coach while you’re here.
And if you have feedback during or after your stay in Winfield, we want to hear it. We have a box for general feedback in the lounge, and we also have a “Bob’s Box” for feedback about what features you’d want to see or change in your coach. We’ll hand your messages over directly to him.
Q: When owners come to get service, will there be a wait, similar to the Red Bay Service Center? If so, will there be accommodations for owners waiting?
Trent: There is no wait right now. The Wayfarer Service Center handles about 15 to 20 coaches a week right now, versus the 100 to 150 that are serviced in Red Bay per week. People are seen on a first-come-first-served basis. All you have to do is make an appointment. We try to have everything in order by the time you get here, so that everything moves quickly. We have a campground right outside the center for anyone visiting us. Most people come the night before their appointment and stay the night. We want to serve people quickly but want them to stay long enough to make sure that everything really works and is fixed before they leave.
Q: How long does service typically take?
Trent: We open at 7:00 a.m. and close at 3:30 p.m. and get most units done within a day. Depending on issues, it could take longer. Generally, it takes a day to a day and a half at most, but there are exceptions.